FAQs
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Yes, we do ship internationally! Please note that all orders are shipped from the UK, and shipping times may vary depending on the destination.
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The audio is available via the download link in your book provided through Bookfunnel. The Bookfunnel app is free to download on both Apple and Android devices. If you experience any issues with the download, please contact Bookfunnel support here
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If a product gets damaged or was faulty upon delivery, we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
The return process:
For returns, please email mooliprint@outlook.com with the subject 'Returns' and include your order number, name and the reason for the return.
You will be provided instructions where to send returned goods.
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, it will then be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
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Yes, we do! Please contact us through the Contact Us page for more details.